Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by Wira44 ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("you", "the Member", "the User") who register an account, access the website at wira44.cam, use any game or betting service, interact with our customer support team, or otherwise engage with any feature of the Wira44 platform.

Wira44 is committed to responsible data stewardship. We process personal data lawfully, fairly, and transparently. We collect only the personal data that is necessary for identified purposes, retain it for no longer than required, and protect it using appropriate technical and organisational security measures.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling policy. By using the Wira44 platform, you acknowledge that you have read and understood this Privacy Policy.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, residential address, email address, mobile number, financial account details, and device identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, Wira44.
• "Data Processor" means a third-party service provider that processes personal data on behalf of Wira44, under documented contractual instructions.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC Data" means identity and address verification documents collected from Members as part of the Know Your Customer process, including copies of identity cards, passports, utility bills, and selfie images.
• "Platform" refers to the Wira44 website, mobile-optimised interface, and all associated services accessible via wira44.cam.

Data We Collect

Wira44 collects personal data through various interactions with the Platform. The categories of personal data we collect include:

3.1 Registration Data

When you create a Wira44 account, we collect: your full legal name, date of birth, gender, residential address (including city and postcode), mobile phone number, and email address. This information is required to establish and manage your account.

3.2 Identity Verification (KYC) Data

As part of our identity verification process, we collect copies of government-issued identification documents (Malaysian MyKad, passport, or driver's licence), proof-of-address documentation (utility bills or bank statements), and photographic verification (selfie with ID). KYC data is handled with heightened care and restricted to authorised compliance personnel.

3.3 Financial Data

We collect information related to your payment transactions including deposit and withdrawal amounts, transaction timestamps, payment method type (e.g., Touch 'n Go eWallet, DuitNow, Maybank, CIMB, FPX), and where applicable, partial payment account identifiers. Full payment credentials (card numbers, bank PINs, e-wallet passwords) are never stored by Wira44 — these are handled exclusively by our certified payment processors.

3.4 Gameplay & Activity Data

We collect records of your gaming activity on the Platform, including: game titles played, bet amounts and outcomes, session durations, sports markets wagered on (e.g., Liga Super Malaysia, EPL fixtures), and responsible gambling tool usage. This data is used to maintain account records, resolve disputes, and monitor for compliance and responsible gambling purposes.

3.5 Technical & Device Data

When you access the Platform, we automatically collect technical data including: IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform analytics.

3.6 Communications Data

We retain records of communications between you and our support team, including live chat transcripts, email correspondence, and feedback submissions. These records are maintained for quality assurance, dispute resolution, and compliance audit purposes.

Data Processing

Wira44 processes your personal data for the following specific purposes:

Legal Basis for Processing

Wira44 processes personal data on the following legal grounds:

5.1 Contractual Necessity

The processing of your registration data, payment information, KYC documents, and account activity records is necessary for the performance of our contract with you — namely, providing you with access to the Wira44 platform and its services in accordance with our Terms & Conditions.

5.2 Legal Obligation

Certain processing activities are required to comply with applicable legal obligations, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and responsible gambling compliance duties. We are required to retain specific transaction and identity records for defined periods as prescribed by applicable law.

5.3 Legitimate Interests

We process some categories of data — particularly technical and device data — on the basis of our legitimate interests in maintaining platform security, preventing fraud, improving our services, and protecting the integrity of our gaming operations. We conduct proportionality assessments to ensure these interests do not override your fundamental rights and freedoms.

5.4 Consent

Where we process your personal data for marketing communications or non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact our support team or update your account preferences.

Data Sharing & Disclosure

Wira44 does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

6.1 Payment Service Providers

We share necessary transaction data with certified payment processors to facilitate deposits and withdrawals. These include providers supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Visa, Mastercard, and cryptocurrency channels. All payment processors are bound by contractual data protection obligations and operate under applicable financial services regulations.

6.2 Identity Verification Services

KYC documents may be processed by third-party identity verification service providers engaged by Wira44 to assist with document authentication and compliance checks. These providers operate under strict confidentiality and data processing agreements.

6.3 Game Technology Partners

Gameplay activity data may be shared with game studio platforms and live dealer operators to the extent necessary for game delivery, technical support, and RNG certification purposes. These partners process data solely for defined operational purposes under contractual controls.

6.4 Legal and Regulatory Authorities

Wira44 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, legal process, or regulatory demand. Such disclosures are made in accordance with our legal obligations and, where permissible, we will notify you of such disclosure.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Wira44's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained. Members will be notified of any such material change.

Cookies & Tracking Technologies

Wira44 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Enable personalised features such as language preference, remembered login state, and user interface settings.
• Analytics Cookies: Allow us to measure aggregated usage patterns, identify high-traffic pages, and understand how Members navigate the Platform. Data collected is anonymised where possible.
• Security Cookies: Used to detect and prevent fraudulent or abusive access patterns, including bot activity, credential stuffing, and session hijacking attempts.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to log in or place bets.

Data Retention

Wira44 retains personal data for no longer than is necessary for the purposes set out in this Policy, subject to any overriding legal retention obligations.

• Account and Identity Data: Retained for the duration of your active account plus a minimum period of 5 years following account closure, in line with financial crime compliance requirements.
• KYC Documents: Retained for the period required by applicable AML and KYC regulations, typically 5 years from the last transaction or account closure date.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• Support Communications: Retained for 2 years following resolution of the relevant support case, unless subject to an active dispute or legal hold.
• Technical and Device Data: Typically retained for 12 months, after which it is deleted or anonymised for statistical purposes.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

Data Security

Wira44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Wira44 Platform;
• Encrypted storage of sensitive data fields within our database infrastructure;
• Strict access control policies limiting internal data access to authorised personnel on a need-to-know basis;
• Multi-factor authentication requirements for privileged administrative access;
• Continuous security monitoring, intrusion detection, and anomaly alerting;
• Regular internal security audits and penetration testing by qualified security professionals;
• Incident response procedures with defined escalation and notification obligations in the event of a confirmed data breach.

User Rights

Subject to applicable law, you have the following rights with respect to your personal data held by Wira44:

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. In some cases, particularly where requests are complex or numerous, we may extend this period by an additional 30 days, of which we will inform you.

Wira44 may decline requests where fulfilling them would conflict with a legal obligation, active regulatory investigation, or the rights of another individual. Where a request is declined, we will provide a written explanation.

International Data Transfers

The operation of Wira44 may involve the transfer of personal data to service providers, technology partners, or data processors located outside of Malaysia. Where such transfers occur, Wira44 takes steps to ensure that adequate protections are in place, including:

• Executing data processing agreements with international processors that impose contractual data protection obligations equivalent to applicable standards;
• Conducting transfer impact assessments for high-risk data categories;
• Restricting international transfers to jurisdictions or entities that maintain equivalent data protection standards.

By using the Wira44 platform, you acknowledge that your data may be transferred to and processed in countries other than Malaysia. In all cases, Wira44 remains responsible for ensuring appropriate protections are maintained throughout the data lifecycle.

Minors

Wira44 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age verification steps, and we conduct KYC checks to confirm the age of all Members prior to processing withdrawals.

If Wira44 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on our platform, please contact our support team immediately.

Third-Party Links

The Wira44 platform may contain references or links to third-party services, such as licensed payment processors or game studio portals. These third parties operate under their own independent privacy policies, and Wira44 has no control over or responsibility for their data practices.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of Wira44. Wira44 is not liable for the privacy practices or content of external services.

Policy Amendments

Wira44 reserves the right to update this Privacy Policy at any time in response to changes in applicable law, operational requirements, or data processing practices. When material changes are made, we will provide advance notice to Members via the Platform interface or registered email address, no less than 14 days before the revised Policy takes effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Wira44 platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the Platform and contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Wira44 Privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Near-instant responses during staffed hours.
• Email: [email protected] — clearly mark your subject line as "Privacy Inquiry" for priority routing. Responses are typically provided within 1–3 hours during business hours and within 24 hours at all other times.

For questions related to your account's Terms of Use, please refer to our Terms & Conditions page. For responsible gambling support resources, please visit our Responsible Gambling page.